App / Casino
678abc has put together the questions we hear most — about funding your account, checking transaction records, getting support and navigating the lobby on mobile. If you cannot find your answer here, our support team is reachable directly from the same page.
This FAQ section is organised around the questions that come up most often after you have already opened your account. The focus is practical: how to add funds using Nagad or Rocket, how to read your transaction history, what to do if a deposit does not reflect immediately, and how to reach support if the answer is not here.
The figures below reflect how this FAQ is structured — not invented performance claims. They describe the scope of what you can find here: the number of question categories covered, the payment methods addressed by name, the device types supported in the access guidance, and the number of support routes published on this site.
6
2
3
3
Several answers in this FAQ direct you to a support channel rather than a static instruction — because account-specific issues like a stuck deposit or a verification hold need a live agent, not a printed answer. The three routes below are the ones we reference throughout this page.
Accessible directly from the account dashboard. Start a chat session and share your transaction reference. The agent can view your wallet and deposit log during the conversation, which is the most direct path for payment queries.
Use the published support email address found in the Contact section of the site. Include your account ID, the payment method used (Nagad or Rocket) and the date of the transaction so the team can locate the record without extra rounds of messages.
The on-site Help Centre holds step-by-step account guides. It is the first place to check for deposit steps, withdrawal instructions and account verification requirements before contacting a live agent.
A FAQ page is only useful if the answers reflect how the platform actually works today. We update entries when payment steps change, when account verification requirements are revised, or when mobile access behaviour shifts across browsers.
Answers are drafted by the same team that manages account flows, payment configuration and support routing — not by an external content agency. When a process changes, the relevant FAQ entry is updated before the change goes live for members.
Every deposit and withdrawal instruction in this FAQ mirrors the actual fields shown in your account dashboard. If the Nagad or Rocket deposit flow changes, the FAQ entry is revised at the same time so you are never following outdated steps.
We do not state that deposits arrive in a specific number of minutes — because Nagad and Rocket confirmation timing involves the wallet network, not just our platform. The FAQ describes the step sequence and tells you where to check status, not a speed promise.
The three support channels named in this FAQ — live chat, email and the Help Centre — are the actual routes our team monitors. We do not list a channel that is not staffed or one that routes to an unmonitored inbox.
Many of the questions we receive mix up the deposit path with the withdrawal path — they look similar in the account dashboard but they follow different verification steps and different approval queues.
For a deposit using Nagad or Rocket, you initiate the transfer from your mobile wallet app and then confirm it in the 678abc account dashboard. For a withdrawal, the request starts inside the dashboard and the funds move outward to your wallet after it clears the review queue.
Deposit status appears under Transaction History in your account, usually updating once the wallet network confirms the transfer. Withdrawal status shows in the Pending Withdrawals row of the same section, with a separate status label distinct from deposit entries.
Deposits via Nagad or Rocket generally require that the sending wallet is registered in your name — the same name as your 678abc account. Withdrawals may require that your identity documents are verified in the account before the request is processed.
For a deposit that has not appeared after the wallet network confirms it, contact live chat with the transaction reference. For a withdrawal that has stayed in pending longer than the window shown in your dashboard, use the email support route so the team can review the queue entry directly.
Beyond the payment steps and support routes, there are four aspects of the 678abc experience that come up repeatedly in member questions — not because they are problems, but because they shape how the lobby and account work together.
The lobby carries content from Pragmatic Play, CQ9, PlayStar and Joker. Titles like Crash Skyward and Roulette Spinners sit alongside live dealer tables within the same account session. RTP figures are shown only where the game or studio exposes them directly in the interface.
The sportsbook foregrounds cricket — BPL fixtures, international series and IPL markets are the categories you will find at the front of the sports lobby. Other sports categories are available in the same section; cricket simply sits at the front because that is where most activity concentrates.
Your account dashboard, wallet balance, transaction history and game lobby all load through the mobile browser without requiring a separate download. The deposit flow for Nagad and Rocket is designed around mobile steps — because that is how most members on our platform access their accounts.
One account wallet covers your sportsbook, live casino and slots activity. You do not hold separate balances per game category. When you add funds via Rocket or Nagad, the same wallet balance is available whether you open a live table, a slot room or a cricket market.
The questions below reflect what members ask most often through live chat and email. They are grouped loosely from account funding to game access, following the order in which most members encounter these topics.
Open the Deposit section in your account dashboard and select Nagad as the payment method. Enter the amount, then follow the confirmation steps shown on screen — these involve opening your Nagad app and completing the transfer to the number displayed. Once the Nagad network confirms, your account wallet updates and the transaction appears in your history.
Yes. Rocket can be used for both deposits and withdrawals, provided the Rocket account is registered under the same name as your 678abc account. For deposits, you initiate from the Rocket app. For withdrawals, the request goes from the 678abc dashboard outward to your Rocket wallet after it clears the review step.
Check your Transaction History in the account dashboard first — the entry may be present but still showing a pending status. If the record is absent entirely after the wallet network has confirmed the transfer, contact live chat and provide the Nagad transaction reference number. The agent can look up the transfer against our payment log directly.
Log into your account and open the Transaction History section. Every deposit, withdrawal and wallet movement is listed there with a date, method and status. You can filter by date range or by payment method — useful if you want to review only your Rocket transactions or only your Nagad deposits from a specific period.
One wallet covers all sections of the lobby. Funds added via Nagad or Rocket are available for live casino tables, slot rooms and the sportsbook without any transfer step between sections. Your balance is shown in the account header throughout the session so you can see it regardless of which part of the lobby you are in.
Your account session is tied to your login, not to the browser window. If the browser closes or the connection drops, open the browser again, return to 678abc and log back in. Your account balance and transaction history are preserved. For live table games, you may need to rejoin the table; the wallet balance is unaffected by the disconnection.
Identity verification is required before withdrawal requests are processed. Open the Verification section in your account dashboard and follow the document upload steps shown there. The required documents and the accepted formats are listed on that page. Once your documents are reviewed and approved, withdrawal requests proceed through the normal queue to your Rocket or Nagad wallet.